Vanliga frågor och svar - Hydraulkompaniet

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Below you will find answers to all the most common questions we receive here at Hydraulkompaniet. Please take a look here before you give us a call to quickly find a solution to your concerns.

FAQs & answers

I haven't received any order confirmation?

Your order confirmation will be automatically sent to the email address provided at checkout. If you have not received an order confirmation immediately after completing your order, this may be because the order was not completed correctly or you have entered an incorrect email address. Please check that you have entered the correct email address. If you have accidentally entered an incorrect email address, please contact customer service so we can adjust it later.

Why hasn't my order been processed?

In most cases, this is because the payment transaction did not go through correctly. Try a different payment method or contact customer service for further assistance.

What payment methods do you offer?

With us you can choose between the following: Klarna (Klarna has card payment, Swish, direct payment and installment plans). Paypal works if you are shopping from a country where Klarna does not. B2B Invoice, if you have opened an account with us. The easiest way to do this is directly here on the website or by calling our customer service.

Can I shop as a business customer?

Of course! When you create an account, check the box that you want to become an invoice customer and then fill in your company VAT ID and the remaining company information.

Why can't I choose B2B invoice?

To be able to trade against B2B invoices, we must have approved you as an invoice customer. Contact us after you have opened an account and we will review your company and if everything looks good, open for B2B invoices. International customers has to make a sucessfull order against pre-payment before allowed B2B invoice.

Where is my B2B invoice?

If you are shoppin against a B2B invoice, the invoice will not be sent until we have delivered the order. If you still have not received the invoice after order is sent, check the spam folder of the email address you provided on your account. Contact customer service if you still cannot find your invoice.

How much does shipping cost?

We have a fixed shipping cost of 95:- for company packages or 64:- (VAT excluded) for packages to agents and customers in Sweden. This may sound like a lot if you only order one filter. But keep in mind that you have the same shipping cost if you order a whole box or a hydraulic pump! The same applies to customers within the EU who have a shipping cost of 440:- or 605:- SEK depending on which ZONE. You will notice which price zone your country is in at checkout. International customers outside the EU are allowed to shop on EXW as standard and handle the shipping themselves. We can also offer shipping with, for example, Schenker, DHLExpress or Fedex, but then the shipping cost will be added to the order afterwards when we have calculated the shipping.

Who transports my package?

We use Schenker as our standard supplier for both direct deliveries and agent shipping. We can use other forwarders upon request, but additional shipping costs may also be charged.

How much does it cost to return a product?

As a customer, you always have a 14-day right of withdrawal. If we have sent the wrong item or the item is defective, we will cover the return, in other cases you will have to pay for the return yourself.

Can I return an opened product?

Contact us and we will review the condition of the item and make a decision accordingly. Items in unbroken boxes are generally accepted as long as the box is also in good condition.

How long is the warranty period on my product?

Generally the warranty period is 1 year. However, this may vary between different brands and suppliers. Contact us if you are unsure.

What are your opening hours?

We are generally open between 07:00 and 16:00. We are closed on public holidays and also on certain special days.

FAQs & answers

FAQs & answers

I haven't received any order confirmation?

Why hasn't my order been processed?

What payment methods do you offer?

Can I shop as a business customer?

Why can't I choose B2B invoice?

Where is my B2B invoice?

How much does shipping cost?

Who transports my package?

How much does it cost to return a product?

Can I return an opened product?

How long is the warranty period on my product?

What are your opening hours?

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